All customized products (configured-to-order, special specifications, custom branding, etc.) cannot be returned, exchanged, or cancelled after production confirmation, except for major quality issues.
Details:
Returns are NOT accepted for:
Subjective reasons (don't like it, no longer need it, ordered by mistake, etc.)
Changes in customer requirements or project cancellation
Differences between customization results and expectations
Incorrect specifications not caused by our company
Returns are ONLY accepted for:
Unrepairable manufacturing defects
Quality issues confirmed in writing by our technicians
Products unused, uninstalled, with original packaging intact
Request submitted within 7 days of receipt
We recommend:
Carefully review customization plans before confirmation
Order samples first for important customizations
Keep all confirmation records
Purchase insurance for high-value orders
Placing an order indicates your agreement to this policy.